Terms and Conditions
All offers by Soul & Sun Yoga are for people from all around the world, therefore the terms and conditions are provided in English. Should you require assistance in understanding the following content, please contact Anke Lenz via e-mail: anke@soulandsunyoga.com
A. Retreats & Trips
1. Agreement
Once a booking has been submitted and confirmed by the operator (Soul & Sun Yoga), an agreement between the participant (person who undertook the booking) and Soul & Sun Yoga comes into effect. Please note that the booking person is also liable for the booking of any fellow passengers mentioned in the registration. It is the booking person’s responsibility to obtain their acceptance of and inform them about the terms and conditions.
2. Payment
The payment for the travel package is due in full amount 14 days following the booking date.
It is possible to pay 50% of the total price within 14 days of booking. The remaining 50% must be paid up to 61 days before the tour. In this regard, please send an email with the appropriate subject to: anke@soulandsunyoga.com.
If the trip is purchased less than 61 days prior arrival (last minute booking), the full payment is required on the booking day. In this case, you must send as soon as possible a copy of your bank transfer, via e-mail to anke@soulandsunyoga.com.
Cancellation fees according to cancellation regulations are due to pay immediately. A reminder with an additional late fee (15 €) will be issued for delayed payments. Legal actions will be taken in the case of any further delays of payment. If a participant fails to comply with the payment terms above, Soul & Sun Yoga may consider the booking annulled and has the right to sell the booked space to another customer.
2.1. Electronic Billing
All invoices from Soul & Sun Yoga are dispatched in electronic format. Participants hereby agree to receive invoices by e-mail and confirm that it is their responsibility to ensure emails from anke@soulandsunyoga.com are received in their inbox account and do not end up in the spam folder as junk mail.
3. Special agreements
Any special or additional agreements made by the participant must be documented in writing (via e-mail) to be valid.
4. Amendments, Cancellations and Refunds
All cancellation and refund requests must be submitted in writing (via e-mail) to anke@soulandsunyoga.com and are subject to the following cancellation terms.
4.1. Cancellation Periods and Amends
The date of cancellation is used to determine the applicable fees. The cancellation terms for refund amounts of the total price are as follows:
• 91 days or more prior to arrival: 10% of the total amount will be charged
• 61 - 90 days prior to arrival: 30% of the total amount will be charged
• 31 - 60 days prior to arrival: 50% of the total amount will be charged
• Under 30 days to arrival: 100% of the total amount will be charged
Please note: Refunds may take up to 14 business days to process from the cancellation date. Soul & Sun Yoga is not responsible for any delays caused by the participant’s bank or external financial entities.
4.2. Participants interruption of the journey
In the event of interruption or premature termination of the journey (e.g., a premature return trip or other reasons), the participant is not entitled to claim for a proportionate reimbursement of the travel price.
Any disruptive factors or complaints during the journey must be reported immediately to Soul & Sun Yoga to provide a solution. Complaints raised only after the trip cannot be considered for refunds or compensation.
4.3. Unused services
If a partial performance (e.g., a yoga session or a tour) cannot be realized or is only partially realized due to weather conditions or other unforeseeable reasons, the participant has no right to claim a proportionate reimbursement of the travel price.
4.4. Transfer of package
The participant has the right to transfer the full travel package to someone who fulfils the terms and conditions of participation for a fee of 25 Euro. Soul & Sun Yoga must be notified within a reasonable time frame, approximately 4 weeks prior to the start of the trip.
5.Operator's cancellation rights
Soul & Sun Yoga has the right to cancel a retreat or partial services without observing a notice period before and after the departure if:
The minimum amount of participants who signed up for a tour is not reached (a notice period of six weeks is given) or the conditions at the destination make it unadvisable to travel due to risking the participant's life and health.
6. Third.Party Offers
Soul & Sun Yoga does not accept liability for third-party offers or services advertised on the website or accepted by participants during the trip.
7. Travel and Health Insurance, Visa
Every participant is individually obliged to acquire travel and health insurance for the full duration of the trip. The activities offered by Soul & Sun Yoga constitute a certain risk (even with presence of trained guides and instructors), and it is the participant's own responsibility to ensure their insurance covers the activities offered by Soul & Sun Yoga.
It is also the participant’s own responsibility to ensure they have the correct visa documentation as required.
8. Validation
These terms and conditions for all bookings offered by Soul & Sun Yoga are effective as of 25.08.2018.
8.1. Invalidity of individual regulations
The invalidity of individual regulations within the travel contract does not result in the invalidity of the entire contract.
B. Sessions & Workshops
1. Payment
The amount must be transferred at least 48 hours before the start of the session or workshop.
2. Cancellation
Cancellations due to illness are permitted up to 24 hours before the start. After this period, no refund will be granted.
Operator
Soul & Sun Yoga
Anke Lenz
Persiusstr. 11
D - 10245 Berlin
Telefon +49 (0)163 2932115
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Last updated: 26.11.2024